1. Email to customer service : including: 
    2. *order number, the question you want to solve together with picture of product if necessary
      *a photo of barcode on the plastic bag
    3. Get autorization from Customer Service
    4. Get coupon or refund
      *Tracking number is required to complete the return. It will facilitate for us to track your return status and process your return. 
    5. Take your refund/exchange when the package is received.
    • Return & Exchange conditions

      • Orders can  be canceled and refunded after placing the order within 24 hours with no limited terms. Orders after 24 hours, please contact service@chellymova.com to check the order status first.
      • Easy to initiate a refund or exchange in 30 days after delivery.
      • Items can be returned or exchanged generally for any reason, quality or size problems or other reasons accepted by our customer service.
      • Items must be returned unwashed and undamaged.
      • If customer service offers a coupon to compensate your first order, the next order with this coupon applied on will not be returnable or exchangeable, only the part of the payment that's exceeding the coupon value can be refundable.
      • As usual, refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take longer time to arrive.
      • In case you have any query, please do not hesitate to get in touch with our customer service
      • Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
      • Please Contact us via service@chellymova.com first to Confirm Return Address
      • Refund will be arranged within a week